Reviews of Advantage Contractor Solutions Inc
Product or service reviewed: Furance Repair
I just moved into my new home in August 2018 (So I did not need to use the heat for a month or so). When I finally turned my heat on, nothing happened. I realized the temperature was dropping in my home on a Friday night about 4:30 pm. Frantic to get a hold of someone before closing time, I called Advantage Contractor Solutions. Renee was in the office until 5pm and she gave me the supervisors contact information (since no heat is considered an emergency). I was able to get a hold of Howard, the company supervisor, who was very polite and able to walk me through a couple things over the phone (basics like making sure certain knobs were turned properly, etc). We realized that one of the gas pipe knobs was not turned. Very simple fix! Howard was very responsive and thorough, even though he had about 11 other calls already lined up for the night. He assured me that if the fix was not simple, he would have been able to still be at my house that same night to further investigate. Very grateful!
Lake in the Hills, IL
Product or service reviewed: AC Repair
Jerry came and fixed my AC for me. He was super helpful and honest. They were very affordable, going with them saved me a ton of money. Thank you! Stay away from 4 Seasons heating and cooling, they're crooks. Go with Advantage Contractor Solutions.
Product or service reviewed: Maintenance Agreement
Nick is a great employee of yours! Very kind and accommodating! As well as had fun with my extremely curious cats!!
Product or service reviewed: Furnace Repair
I called your office yesterday after finding the packet with your company’s name and phone number on the side for our Lennox furnace which was installed a few yrs ago in our new Sweetwater subdivision house. Our furnace wasn’t working at all.
Renee was extremely helpful taking her time explaining why we should use your company (you've been in business 25 yrs, we don't offer lower initial charges for labor to come out and then charge much more on parts, we are very well versed in the 5 yr Lennox warranty). Renee then suggested that it just might be a “cleaning” issue and suggested she send someone to clean it who would then also make sure it was running well. We really appreciated that , as in our panic were thinking the worst about non-warranty labor charges. She assured me your company was honest. And we discussed the fact that after all, Pulte had chosen your company. (We’re new to McHenry County and have not had to call for any services).
Nick came out, removed his shoes and began to clean the furnace. That’s all it took as one of the holes was clogged! He suggested we clean it each year and in the spring get the air conditioning checked. Nick also told us about the contract we can get to have both checked and cleaned saving $20 each year.
Anyway, wanted to share how really happy we are that we didn’t use a random company. It seems you hire really good employees.
Product or service reviewed: Carrier Furnace & AC
Thanks again for your help; I registered the products. Wow, it’s so nice to get someone who can actually help; most places just disregard any kind of customer service!
Product or service reviewed: Return Air Grille Service
Renee, sending this note to say "Thanks!" for your help in resolving this issue. We're very pleased!
Product or service reviewed: Humidifier
Thanks a lot Renee for all your help with registration and for all other information provided!!
The information / suggestions were really very helpful and accordingly I have setup my dehumidifier for now to run on low for 2 days /week
I will connect back with you for the service and humidifier setup
Product or service reviewed: Lenox Furnace
After receiving a quote from a local furnace service of $879 to replace the furnace collector box in my furnace. I called Advantage and asked for tech service. The next day Jerry Saenz of Advantage came out and showed me that the problem was with a leaking drain plug and the collector box was fine. He repaired the leak and informed me that the part in question is covered by a 10 year manufactures warranty. He did not charge for the service since they were the original equipment installer. I will never allow anyone other than Advantage to service my HVAC. Jerry was extremely helpful andI would trust him thoroughly. Their twice a year service contract is very good value I would highly recommend it.
Product or service reviewed: New Carrier Furnace and Air Conditioner
Jerry did a great job explaining what they were going to do and he answered all of our questions. The pricing was more than competitive. The inspector said that installation was done exceptionally good.
Jerry is a great guy to seal with.
Product or service reviewed: Lennox Condensing unit
Unbelievable Positive experience with Advantage Contractor Solutions. Honestly, it is the people in the organization that make it happen. This is where Jerry stepped up to the plate and hit a home run for us. Jerry is a professional, good nature, customer concentric, dedicated TEAM Member of Advantage whom went above and beyond any HVAC company I have dealt with in all of Chicago. Our story, I could tell you our story but at this time seems less relevant boring gibberish of a discussion regarding Condensers, evaporator coils, Freon and our first go to HVAC company that we use to work with. I highly recommend Jerry at Advantage for he will not leave you stranded. This is not an opportunistic company that wishes to profit on your misfortune but truly a partner in business.
Thank you Jerry for working extraordinary hours, in depth research to solve the problem expediently and caring about the cost involved.
Barry M. Brooks
Product or service reviewed: Lennox A/C coil
I called Advantage Contractors for a second opinion on my A/C coil after the first opion said it needed to be replaced. Jerry set up an appointment to get it looked at and come to find out the coil did not need to be replaced. All it needed was a fitting adjustment and all was good. Had the coil needed to be replaced like the first opinion said it would have been covered under factory warrenty but I would of been on the hook for the labor. Since the coil wasn't bad after all, Advantage saved me lots of money in labor costs and they were more then fair on the repair cost! On top of that they helped me out with some registration issues on my unit that I needed to get in order. It is nice to see there are still helpful and honest people to count on. I will be using them for any future problems that my arise.
Product or service reviewed: Service
We were very pleased with Advantage representative, Jerry Saenz professionalism, responsiveness and his ability to solve problems. He said what he was going to do , he did what he promised and he did not feed us many nonsense as it often happens. Thank you advantage and more importantly, thank you Jerry.
Product or service reviewed: New AC unit
I was very happy with ACS's services!!! Very professional, priced was right and great communication. I highly recommend them!!!
Product or service reviewed: Furnace Replacement
I was very pleased with the job Advantage completed for me. They were very responsive to our needs in replacing my furnace. It was not a normal install, but they handled it very professionally and helped select the best unit for our needs. They took great care to protect our home while they worked as the unit was in a finished area. The project was completed on time and looks great. I will use Advantage for any future needs we may have.
Product or service reviewed: 2 HVAC systems
The TEAM at Advantage served us so well! From the financing to the service we've been extremely pleased with our decision to purchase from this company. The technician was knowledgeable, helpful and gracious with his time; courteous and kind. The staff is quick and efficient and they offered a 2-hr window of time for an appointment making me feel like they valued my time as well as their own. That really meant a lot to us! The technician was literally here 15 minutes. He walked in, solved the problem and spent the next 10 minutes answering my questions, again showing me that they cared about their customers. We feel we made the best decision by choosing Advantage and look forward to a long relationship and reoccurring purchases perhaps in flooring next time:)
kevin & sue
Product or service reviewed: Repaired items per home inspection report: 1. Clea
I was extremely pleased with the service repairs completed by Advantage Contractor Solutions. The service tech was on time, efficient and didn't push any additional items. Job well done.